Refund Policy

Once a payment has been accepted and a capsule or reveal purchase enters the service workflow, the order is generally treated as non-refundable. This reflects the immediate allocation of infrastructure, payment processing, fraud review, encrypted storage, queue handling, and service-side operational work.

You should review your details carefully before paying, including account email, intended purchase type, timer selection, and whether you actually want to create the order.

You acknowledge that the product is a digital service, not a physical good, and that performance may begin immediately after payment verification. Where the law in your jurisdiction permits digital-service no-refund rules after performance begins, you agree that those rules may apply.

The existence of a countdown, queued status, or future delivery date does not mean the service has not started. The paid service begins when the order is accepted into the service workflow.

We may consider a refund where we clearly charged twice for the same order, failed to create the purchased capsule after successful payment verification, failed to unlock a paid reveal despite successful payment verification, or otherwise failed to provide the core paid service for reasons attributable primarily to the service.

Any refund decision may depend on logs, provider records, abuse checks, the actual state of the order, and whether the claimed failure was caused by the service rather than by email filtering, incorrect user details, provider restrictions, security review, account issues, or policy violations.

Refunds may be denied where the issue arose from user mistake, incorrect account data, spam-folder filtering, abandoned checkout, changed mind, duplicate submission by the user, failure to read the product description, policy violations, abuse prevention, jurisdictional restrictions, or circumstances outside our reasonable control.

Refunds may also be denied for delayed delivery, blocked delivery, or interrupted access where the underlying cause was a third-party provider, legal restriction, security incident, payment-provider action, mailbox-provider behavior, or another external dependency.

Orders connected to fraud, chargeback abuse, policy evasion, spam, harassment, account manipulation, synthetic identities, payment testing abuse, or other bad-faith conduct may be cancelled without refund. We may also suspend related accounts and preserve records for defense and investigation.

We reserve the right to challenge fraudulent or abusive reversals and to provide relevant records, including timestamps, account actions, payment events, delivery attempts, and abuse indicators, to payment providers or financial institutions.

If you believe a billing error occurred, you should contact support before opening a payment dispute. We may request time to review logs and provider events before making any refund decision.

If a chargeback or similar dispute is opened, we may suspend the relevant account or order while the dispute is pending, and we may rely on service logs, payment metadata, and delivery records when responding.

If a refund is approved, it may be issued only through the original payment channel or another method chosen by the payment provider or required by law. Processing times depend on provider rules, banking systems, card networks, and the jurisdiction involved.

We do not guarantee same-day handling, instant reversals, or reimbursement of exchange-rate losses, banking fees, provider fees, taxes, or third-party charges except where required by mandatory law.